How to fix a Dell laptop screen problem?

dell laptop black screen problem

Asked on October 4, 2021 in Computer.
Add Comment
  • 1 Answer(s)

    I’m assuming you don’t even see the Dell logo splash screen but you can see a display when you connect to an external monitor.

    I got this from a Dell Technical Support Representative:

    1. Run LCD BIST
    – Shut down computer
    – Hold D & Power button at the same time
    – You may see color changing display
    – Please check if you are able to see any color like White, Red, Green and Blue

    2. ePSA test
    – Shut down computer
    – Turn on back and quickly keep pressing F12
    – You will see boot interface
    – Please choose “Diagnostic”
    – Kindly run diagnostic test and write down if there is any error message .
    – Please check if you are able to enter to ePSA test

    Contact Dell and tell them your observation.

    Answered on October 4, 2021.
    Add Comment
  • Your Answer

    By posting your answer, you agree to the privacy policy and terms of service.